Policies at
Inspirational Letters

How We Do It

Our Inspirational Letters are typically mailed o the 1st and the 15th of every month.

The shipping rate is based on your location. Before final checkout you will be presented with your shipping rate. 

As per International Shipping: we mail to any country on the USPS current index of countries and localities found here.  All letters are mailed using US Postal Service and Canada post.

If you have any questions, please email us: customerservice@inspirationalletters.com

Everything You Need to Know

Our Guarantee

As the creators of Inspirational Letters and writers of our stories, we stand behind our work and want you to have an enjoyable experience. This is a new and exciting way to experience a story, and we have thousands of satisfied customers all over the world. If you are not happy with your experience after the first two letters, we will issue you a full refund no questions asked.

Refund Policy
After the first two letters, refunds will be available for letters not received and the subscription has been canceled. 

For annual prepaid subscriptions we will offer a refund equal to the original price paid divided by twelve multiplied by the number of remaining months in the twelve month period. 

For products other than letters, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Please note that any kind of  perishable goods, downloadable products or gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-20 business days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

With any question, please email us: customerservice@inspirationalletters.com

About Our Policy

Inspirational Letters’s stories are mostly fictional and are not connected to specific people or places. Some of the stories are based on true stories, but the Identity of the characters behind the stories is confidential, and many of the details in the stories were changed in order to protect this information.

Your Data is Secure

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Inspirationalletters.com (the “Site”). 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store. We also use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioral advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customerservice@inspirationalletters.com